Return & Refund
Return & Refund Policy - EverydayHomeGearShop
At EverydayHomeGearShop, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a simple and hassle-free return and refund process to ensure your peace of mind.
1. Returns
You may return most items within 30 days of receipt for a full refund or exchange. To be eligible for a return, the item must be unused, in the original packaging, and in resellable condition. Please note that some products may be subject to specific return restrictions (such as hygiene products, perishable goods, or sale items).
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team via the contact form on our website or email us with your order number and the reason for the return.
- Once your return request is approved, you will receive instructions on how to send the item back to us.
- Please ensure the product is securely packed to prevent damage during return shipping.
Important: Shipping costs for returns are generally the responsibility of the customer, unless the item is defective or we made an error with your order.
3. Refunds
Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 7 business days for the refund to be processed. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
4. Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the return process and place a new order for the item you'd like to receive. The returned item will be refunded as per our standard return process.
5. Damaged or Defective Items
If your item is damaged or defective upon arrival, please contact us immediately. We will arrange for a free return and either issue a full refund or send a replacement. To process your claim, please provide us with photos of the damage or defect, along with your order number.
6. Non-Returnable Items
For health and safety reasons, some items cannot be returned, including:
- Personal hygiene products (e.g., sponges, brushes)
- Perishable goods
- Sale or clearance items
- Custom or personalized items (if applicable)
7. Late or Missing Refunds
If you haven't received your refund after the specified processing time, please check with your bank or payment provider. If there is still an issue, feel free to contact us and we will assist you further.
Thank you for shopping with EverydayHomeGearShop! We are committed to ensuring your satisfaction and providing you with high-quality products. If you have any questions about our return and refund policy, please don’t hesitate to get in touch.
